Payment Terms

Every Edutain360 engagement is custom. We do not publish a price list, because the cost of a learning project depends on its length, complexity, interactivity, media, number of languages, and the systems it has to run on.

After we understand what you need, we send a written proposal and Statement of Work. It states the full scope, the deliverables, the milestones, the fee for each milestone, and the total project fee. Nothing is charged, and no work begins, until you accept that document in writing.

We do not ask for a deposit, retainer, or advance payment to begin a project. We start work on the agreed scope first.

Payment is only requested after a milestone has been delivered, reviewed by you, and approved. If you never approve a milestone, you are never invoiced for it.

Each project is divided into milestones in your Statement of Work. Every milestone follows the same five steps:

1. We scope itThe Statement of Work names the milestone, what it includes, what you will receive, the delivery date, and its fee.
2. We build and deliver itWe produce the work and deliver it to you digitally, as described in our Service Delivery Policy.
3. You review itYou check the deliverable against the agreed scope and either approve it or send us consolidated feedback within the review window in section 04.
4. We revise it, if neededRevisions within the agreed scope are included. The number of revision rounds is agreed during scoping and written into the Statement of Work; two rounds per milestone is our usual default.
5. You approve, then we invoiceOnce you approve the milestone, we issue an invoice for that milestone only, and payment becomes due on the terms shown on it.

You have seven (7) business days from the date we deliver a milestone to approve it or send us written feedback. Business days are Monday to Friday, excluding United States federal holidays.

If we receive no approval and no feedback within those seven business days, and we have sent you at least one written reminder during that period, the milestone is treated as accepted and becomes invoiceable. This exists so projects do not stall indefinitely — not to shorten your review. If you need longer, tell us before the window closes and we will agree an extension in writing.

A longer or shorter review window can be agreed in your Statement of Work, and that window takes precedence over this section.

Every invoice we issue states:

• Our legal entity name and address
• The invoice number and date
• The project and the specific milestone
• The date you approved that milestone
• The amount due and the currency
• Any applicable taxes
• The payment due date
• How to pay, and how to reach us about the invoice

Each invoice also links to these Payment Terms, our Refund & Cancellation Policy, and our Privacy Policy, so the terms that apply to the payment are available at the moment you pay.

Invoices are sent by email to the billing contact you give us. Unless your Statement of Work says otherwise, invoices are due within fourteen (14) days of the invoice date.

Currency

All fees are quoted, invoiced, and charged in United States dollars (USD).

Price shown

The amount on your invoice is the amount charged. We do not add service, processing, or handling fees at the point of payment.

Currency conversion

If your card or bank account is held in another currency, your bank or card issuer converts the USD amount at its own rate and may add a foreign-transaction fee. That rate and that fee are set by your bank, not by us, and we do not receive them.

Quote validity

Proposals are valid for the period stated on the proposal. After that date we may need to re-quote.

Depending on the payment options shown on your invoice, we accept:

• Major credit and debit cards, processed by our payment provider
• Bank transfer (ACH or wire) to the account named on the invoice
• Any additional method expressly offered on your invoice or checkout page

We only accept payment through the methods shown on the invoice we issued to you. If anyone asks you to pay Edutain360 by cryptocurrency, gift card, money-transfer service, or to a bank account that differs from the one on your invoice, treat it as fraudulent and contact us at support@edutain360.com before paying.

Card payments are handled by a third-party payment provider acting either as our payment processor or, for some transactions, as merchant of record. The provider that applies to your payment is identified on the checkout page or invoice before you confirm payment.

Edutain360 does not receive or store your full card number, card security code, or online banking credentials. Those details are captured directly by the payment provider over an encrypted connection and held under its own security standards. We receive only confirmation that a payment succeeded or failed, together with limited details such as the last four digits of the card, the card type, the billing name and country, and the transaction reference, which we keep for accounting, tax, and fraud-prevention purposes.

Your payment is also subject to the payment provider's own terms and privacy notice, which are linked at checkout. The provider may screen the transaction for fraud, sanctions, and anti-money-laundering purposes and may decline it on that basis. Where a payment is declined by the provider, we can reissue the invoice with an alternative payment method.

How we handle the billing information we do hold is described in our Privacy Policy.

A charge from us appears on your card or bank statement under our business name, Edutain360, or under the name of the payment provider that processed the transaction on our behalf.

The exact wording that will appear is shown on the checkout page and on your invoice before you confirm payment. If a charge on your statement is one you do not recognise, email support@edutain360.com with the amount and date and we will identify it for you.

Fees are exclusive of taxes. You are responsible for any sales tax, use tax, VAT, GST, withholding tax, or similar charge that applies to your purchase, except for taxes on our own income.

Where we or our payment provider are required to collect tax on a transaction, it is shown separately on the invoice or at checkout and added to the amount payable. If you are exempt, or if you are a business required to account for tax yourself, send us your valid exemption certificate or registration number before we invoice.

If you are required by law to withhold tax from a payment to us, the amount we receive must still equal the invoiced amount, unless your Statement of Work says otherwise.

Project work is not a subscription. We do not enrol you in a recurring plan, store your card for future use without your instruction, or take a payment that you have not been invoiced for.

Each milestone is invoiced individually and paid individually. Where a client separately asks for an ongoing arrangement — such as monthly maintenance or hosting — the recurring amount, the billing frequency, the renewal date, and how to cancel are set out in writing in that agreement before the first charge, and you can cancel it by emailing support@edutain360.com.

Work outside the approved scope — new deliverables, added modules, extra languages, or revisions beyond the rounds agreed in your Statement of Work — is handled as a change request.

A change request is always:

• Quoted in writing before any work on it starts;
• Accepted by you in writing, with any effect on the timeline stated; and
• Added as its own milestone, reviewed and approved the same way as every other milestone.

We do not perform unquoted extra work and then invoice you for it.

Some projects need goods or licences bought from third parties — voice talent, stock media, fonts, translation services, software seats, or hosting. These are identified and quoted in advance and are only purchased with your written approval.

Once we have committed to a third-party cost on your approval, that amount is payable even if the project later changes direction, because the third party has already been paid. This is set out again in our Refund & Cancellation Policy.

If an approved invoice is not paid by its due date, we may:

• Pause work on the project until the invoice is settled;
• Hold delivery of work in progress on later milestones;
• Suspend access to any service we host for you, after written notice; and
• Charge interest on the overdue amount at the lower of 1.5% per month or the maximum rate permitted by applicable law.

We will always email you before pausing a project. Work resumes once the overdue invoice is paid, though the delivery dates for remaining milestones may shift to reflect the pause.

Because you review and approve each milestone before it is invoiced, payments for approved milestones are final and are not refundable.

This does not leave you without recourse. Revisions are included before you approve, we will re-perform work that materially fails to meet the agreed specification, and we correct genuine billing errors — including duplicate charges, charges for the wrong amount, charges for a milestone you did not approve, and amounts collected for work we have not performed.

The full detail, including how to ask for a billing correction and how long one takes, is in our Refund & Cancellation Policy.

If anything about an invoice or a charge looks wrong, email support@edutain360.com with the invoice number, the amount, and the date.

Our commitment:

• We acknowledge billing enquiries within one business day;
• We investigate and respond substantively within five business days; and
• Where a correction is due, we process it as set out in the Refund & Cancellation Policy.

Raising a billing question in good faith never affects the rest of your project.

Please contact us before filing a chargeback or payment dispute with your bank or card issuer. Almost every billing problem is faster to fix directly, and a chargeback on a milestone you approved is likely to be declined.

Where a dispute is filed, we respond to the payment provider with the records for that transaction: the signed Statement of Work, the milestone scope, the delivered files, your written approval of the milestone, and the invoice. We keep these records precisely so that both sides can resolve a dispute on the facts.

If a chargeback is filed on an amount properly owed, we may pause work on the project until it is withdrawn or resolved, and you remain responsible for the amount owed together with any fee the payment provider charges us for the dispute.

You must be at least 18 years old and able to enter a binding contract. If you are paying on behalf of an organisation, you confirm you are authorised to do so.

You must pay using a payment method you are authorised to use, and the billing details you give us must be accurate and complete.

We do not accept engagements or payments where doing so would breach applicable sanctions or export-control laws, including those administered by the U.S. Department of the Treasury's Office of Foreign Assets Control. We may decline or reverse a transaction, and end an engagement, where a sanctions, fraud, or legal-compliance check requires it.

A receipt is issued for every successful payment and sent to your billing email. You can request a copy of any invoice or receipt at any time from support@edutain360.com.

We retain invoices, receipts, approvals, and the related transaction records for as long as applicable tax, accounting, and anti-money-laundering rules require — generally seven years — and then delete or anonymise them. See our Privacy Policy for more on retention.

We may update these Payment Terms. The version on this page at the time you accept a proposal is the version that applies to that project; changes do not alter the payment terms of a project already underway. Material changes are reflected in the “Last Updated” date above.

For anything about pricing, invoices, or payments, contact: