Contact Us
Edutain360 is a remote-first company. We work by email and scheduled calls rather than from a walk-in office, and every enquiry reaches a person on the team rather than a queue.
Below are our registered company details, the right address for each kind of question, and how quickly you can expect an answer.
Company Details
Edutain360, LLC also operates Learn 360, our learning-management platform. Questions about Learn 360 subscriptions are best sent through that site.
Who to Email
- New projects
- info@edutain360.com — or start with a free content audit, which gets you a written review rather than a sales call.
- Existing projects
- support@edutain360.com — delivery, revisions, access, and anything in flight.
- Billing & payments
- support@edutain360.com — invoices, charges you do not recognise, billing corrections, and cancellations.
- Privacy & data
- privacy@edutain360.com — data-subject requests, our Data Processing Addendum, and security questions.
- Working with us
- See Join Us for open roles and how to apply.
Response Times
These are the targets we hold ourselves to:
- Billing and payment questions — acknowledged within one business day, answered substantively within five.
- Active project questions — same or next business day.
- New enquiries — within two business days.
- Privacy and data-subject requests — acknowledged within five business days and completed within the period applicable law allows.
If you have emailed us and not heard back inside these windows, send it again to info@edutain360.com — it means something went wrong with the message, not that we are ignoring you.
When We Work
Our working week is Monday to Friday, excluding United States federal holidays. Where this site refers to “business days,” that is what it means.
Our team works across several time zones, so email sent outside US business hours is often picked up sooner than you would expect. Calls are by appointment, arranged over email at a time that works in your time zone.
New Projects
Tell us what you are trying to teach, who needs to learn it, and any deadline you are working to. That is enough for us to come back with a sensible first response.
Every engagement is custom-quoted. You receive a written proposal and Statement of Work setting out the scope, the deliverables, the milestones, and the fee for each milestone before anything is charged — and we ask for no upfront payment. How that works is set out in our Payment Terms.
Billing and Payments
For anything to do with money, email support@edutain360.com and include:
- The invoice number, or the date and amount of the charge;
- The project name; and
- What looks wrong, in a sentence or two.
Please come to us before filing a dispute with your bank — we can almost always resolve a billing problem faster than a chargeback can. Our Refund & Cancellation Policy sets out what we correct and how long it takes.
We only ever ask for payment against an invoice we have issued, to the account named on that invoice. If you are asked to pay Edutain360 by cryptocurrency, gift card, or money transfer, or to a different account, it is not us — email support@edutain360.com before paying anything.
Privacy Requests
To access, correct, delete, or port your personal information, or to object to or restrict how we use it, email privacy@edutain360.com. Tell us what you are asking for and the email address we hold for you.
Clients can request our Data Processing Addendum and our current subprocessor list from the same address. Our Privacy Policy explains what we collect and why, and the Data Processing Addendum covers personal data we process on a client's behalf.
Our Policies
- Terms & Conditions — the terms that govern our services.
- Payment Terms — pricing, milestones, invoicing, and currency.
- Refund & Cancellation Policy — refunds, billing corrections, and cancelling.
- Service Delivery Policy — how and when work is delivered.
- Privacy Policy — what we collect and how we use it.
- Data Processing Addendum — our processor obligations to clients.
